ABOUT ME

I am a banking and digital product professional with nearly two decades of experience at First Bank of Nigeria, where I have worked across banking operations, customer experience, relationship management, public sector banking, and digital product distribution.

My career has been defined by a passion for expanding access to financial services, driving digital banking adoption, and delivering measurable business growth through product strategy and customer relationships.

Currently, I serve as Regional Product Manager responsible for the sales, distribution, and support of eBusiness and retail banking products across Nigeria’s Northeast region. In this role, I work closely with regional teams to accelerate digital banking penetration, strengthen customer engagement, and expand financial inclusion in underserved markets.

Over the years, I have developed deep expertise in retail banking strategy, digital financial services, product sales leadership, and operational excellence. I believe that banking must continually evolve to meet the needs of modern customers, and I remain committed to driving innovation that makes financial services more accessible, efficient, and impactful..

LEADERSHIP IMPACT

Throughout my career, I have consistently delivered results by combining strategic thinking, operational discipline, and strong customer relationships.

Some highlights of my professional journey include:

• Leading regional sales and distribution of digital banking products across the Northeast region of Nigeria
• Managing a customer balance sheet exceeding ₦4 billion as a Relationship Manager
• Supporting the implementation of automated cheque truncation systems across Borno and Yobe clearing zones
• Representing the bank at the Central Bank of Nigeria clearing operations for the Borno/Yobe region
• Driving the onboarding and activation of eBusiness banking solutions for customers and institutions
• Leading teams across sales, operations, and customer service functions

These experiences have given me a broad perspective on how technology, banking operations, and customer strategy intersect to create value in the financial sector.

PROFESSIONAL EXPERIENCE

First Bank of Nigeria Ltd

2007 – Present

Over the past 18+ years, I have held multiple roles that have strengthened my expertise across banking operations, customer engagement, and product strategy.

Regional Product Manager – eBusiness & Retail Products
2019 – Present

Leading the regional distribution, sales, and support of digital banking and retail products across the Northeast region of Nigeria.

Previous leadership roles include:

• Relationship Manager
• Public Sector Account Manager
• Team Lead, Clearing Operations
• Head, Customer Services
• Customer Service and Banking Operations Officer

These roles provided a foundation in banking operations, regulatory engagement, relationship management, and financial product delivery.

EDUCATION AND PROFESSIONAL QUALIFICATION

MSc – Treasury & Financial Management (In Progress)
Federal University of Technology, Yola

MBA – Business Administration
University of Maiduguri

ACA – Associate Chartered Accountant
Institute of Chartered Accountants of Nigeria

B.Eng – Water Resources & Environmental Engineering
Ahmadu Bello University

AREAS OF EXPERTISE

Digital Banking & eBusiness
Retail Banking Strategy
Financial Inclusion & Market Expansion
Product Sales & Distribution
Relationship Management
Public Sector Banking
Customer Experience Management
Banking Operations & Compliance

PERSONAL PHILOSOPHY

I believe the future of banking lies at the intersection of technology, accessibility, and trust. Financial services must not only be innovative but also inclusive, ensuring that individuals and businesses—especially in emerging regions—can fully participate in the digital economy.

My work continues to focus on bridging the gap between financial institutions and the communities they serve through technology-driven banking solutions.

INTERESTED IN MY WORK?